Voyage Hotels

Disclosure:

I - PAYMENTS:

A - At the time of registration at least 35% of the reservation fee should be paid. The remaining balance should be settled no later than 15 days prior to commencement of the tour. In the event of failure to settle indicated payments within stated periods of time, the reservation will be subject to cancellation and a charge of 35% of the tour fee will be invoiced to the customer as forfeit penalty.

B - Customers purchasing services at discount rates are obliged to settle the whole amount of the service fee on the date of reservation.

C -For special products and services the remaining balance should be settled no later than 60 days prior to commencement of the service. Forfeit penalty policy applied is the same as the one stated in Clause 1/A.

II - CANCELLATION-TRANSFER POLICY

1- The Agency may cancel the trip due to failure to generate the necessary amount of registrations sufficient to form the required number of passengers and/or inclement weather con ditions, traffic blocks, strikes, terror, fog/mist, possibility of war, unforeseen technical issues and all force majeure circumstances that might hinder commencement or continuation of the tour despite of applying all required efforts by the hotel. In this case the customer will not be entitled to indemnity.

2- A- In the event of cancellation of services by the Customer 15 days or more prior to their commencement, full refund of the amount paid will be granted.

B- The Customer hereby agrees and undertakes that in the event of cancellation of the agreement within 15-7 days prior to commencement of services a charge of 35% of the tour fee will be applied and in the event of cancellation of the agreement less than 7 days prior to commencement of services the Customer will pay to the Agency the full amount of the tour fee. Any changes in dates made by the Customer are under provision of cancellation.

C-The Customer hereby agrees and undertakes that in the event of cancellation/transfer of discou nted services 7 days or more prior to commencement of services a charge of 35% of the tour fee will be applied and in the event of cancellation/ transfer less than 7 days prior to commencement of services the Customer will pay to the Agency the full amount of the tour fee.

D-For special products in the event of cancellation 60 days or more prior to commencement of services full refund of the amount paid by that time will be granted. The Customer hereby agrees and undertakes that in the event of cancellation of the agreement within 59-31 days prior to commencement of services a charge of 25% of the tour fee, in the event of cancellation of the agreement within 30-15 days prior to commencement of services a charge of 50% of the tour fee, in the event of cancellation of the agreement within 14-07 days prior to commencement of services a charge of 75% of the tour fee will be applied and in the event of cancellation less than 7 days prior to commencement of services the Customer will pay to the Agency the full amount of the tour fee.

E-Circumstances such as illnesses of the Customer or his/her first-degree relatives lasting for 10 days and hindering accomplishment of daily activities or their death are considered as an exempt from provisions of the cancellation/transfer clause, provided that the official committee report obtained from general state hospital is submitted in written prior to commencement of services.

3- The Customer can transfer the tour to the person he/she chooses 7 days or more prior to commencement of services. The transferer and the transferee are jointly responsible for settlement of outstanding balance and all costs incurred from transfer procedure. The customer is obliged to submit all his/her cancellation/transfer requests to the Agency in written prior to commencement of services.

4- In the event of failure of the Customer to inform in written about his/her participation in services which beginning he/she missed the Agency reserves the right to cancel all reservati ons made in the name of the Customer and reserved services at the end of 24 hour period. In such events the Customer will not be entitled to any refund.

5 - In cases deemed required by the Agency and upon condition of notifying the Customer the Agency reserves the right to exercise partial or full cancellation of declared or recorded tours prior to commencement of services. The Agency can make changes in hotel procedures within the service scope, means of transportation and their travel data, sequence of places indicated in the program and stated as places to visit within the same period of time or during the course of services. In the event of the failure of the Customer to accept changes and cancellations stated above for justifiable reasons, the Customer reserves the right to cancel the reservation and receive refund of the costs of unprovided services.

NOTE: In pursuance of the relevant provisions of the Tax Procedure Law you are kindly requested to collect from the Agency invoices draw n up against provided services within 1 week period starting from the 8th day following completion of services.

Purchased service is considered as discounted early reservation product. In the event of cancellation/revocation the terms disclosed in Clause II-2/c will be applied.